{"id":3535,"date":"2022-10-25T18:50:41","date_gmt":"2022-10-25T16:50:41","guid":{"rendered":"https:\/\/now-solution.io\/?page_id=3535"},"modified":"2022-11-02T17:26:41","modified_gmt":"2022-11-02T15:26:41","slug":"itsm","status":"publish","type":"page","link":"https:\/\/now-solution.io\/?page_id=3535","title":{"rendered":"ITSM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3535\" class=\"elementor elementor-3535\">\n\t\t\t\t\t\t\t\t\t<header class=\"elementor-section elementor-top-section elementor-element elementor-element-a997fa1 elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"a997fa1\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;arrow&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 700 10\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M360 0L350 9.9 340 0 0 0 0 10 700 10 700 0\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9d51604\" data-id=\"9d51604\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c19390 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"2c19390\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Ebene_2\" data-name=\"Ebene 2\" viewBox=\"0 0 148.74 43.63\"><defs><style>      .cls-1 {        opacity: .75;      }      .cls-1, .cls-2, .cls-3 {        fill: #bd00ff;      }      .cls-3 {        opacity: .5;      }    <\/style><\/defs><g id=\"Ebene_1-2\" data-name=\"Ebene 1\"><rect class=\"cls-2\" x=\"105.11\" width=\"43.63\" height=\"43.63\" transform=\"translate(253.86 43.63) rotate(180)\"><\/rect><rect class=\"cls-1\" x=\"52.56\" width=\"43.63\" height=\"43.63\" transform=\"translate(148.74 43.63) rotate(180)\"><\/rect><rect class=\"cls-3\" width=\"43.63\" height=\"43.63\" transform=\"translate(43.63 43.63) rotate(180)\"><\/rect><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c38b03e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"c38b03e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Warum <b>ITSM?<\/b><\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/header>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fe4e18e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fe4e18e\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e471ddd\" data-id=\"e471ddd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9a3b481 elementor-widget elementor-widget-global elementor-global-4368 elementor-widget-breadcrumbs\" data-id=\"9a3b481\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/now-solution.io\/\">Home<\/a><\/span><\/span><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-47dd446 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"47dd446\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-59a6646\" data-id=\"59a6646\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d35034 elementor-widget elementor-widget-spacer\" data-id=\"9d35034\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.e-container.e-container--row .elementor-spacer-inner{width:var(--spacer-size)}.e-container.e-container--column .elementor-spacer-inner,.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-94812bb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"94812bb\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-919a0dc\" data-id=\"919a0dc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7882f84 elementor-view-default elementor-widget elementor-widget-global elementor-global-4038 elementor-widget-icon\" data-id=\"7882f84\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Ebene_2\" data-name=\"Ebene 2\" viewBox=\"0 0 148.74 43.63\"><defs><style>      .cls-1 {        opacity: .75;      }      .cls-1, .cls-2, .cls-3 {        fill: #bd00ff;      }      .cls-3 {        opacity: .5;      }    <\/style><\/defs><g id=\"Ebene_1-2\" data-name=\"Ebene 1\"><rect class=\"cls-2\" x=\"105.11\" width=\"43.63\" height=\"43.63\" transform=\"translate(253.86 43.63) rotate(180)\"><\/rect><rect class=\"cls-1\" x=\"52.56\" width=\"43.63\" height=\"43.63\" transform=\"translate(148.74 43.63) rotate(180)\"><\/rect><rect class=\"cls-3\" width=\"43.63\" height=\"43.63\" transform=\"translate(43.63 43.63) rotate(180)\"><\/rect><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25733d7e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"25733d7e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Was bedeutet <b>ITSM?<\/b><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-a409448\" data-id=\"a409448\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90f76fa elementor-widget elementor-widget-text-editor\" data-id=\"90f76fa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p style=\"text-align: left;\"><span style=\"font-style: inherit; font-weight: inherit;\">ITSM &#8211; kurz f\u00fcr IT-Servicemanagement &#8211; bedeutet die Art und Weise, wie IT-Teams die Bereitstellung von IT-Services f\u00fcr Kunden verwalten. Diese beinhalten alle Prozesse und Aktivit\u00e4ten zur Entwicklung, Erstellung, Bereitstellung und Unterst\u00fctzung von IT-Diensten.&nbsp;<\/span><\/p>\n<p><span style=\"font-style: inherit; font-weight: inherit;\">ITSM-Teams betreuen alle Arten von Arbeitsplatztechnologie, von Laptops \u00fcber Server bis hin zu gesch\u00e4ftskritischen Softwareanwendungen.&nbsp;<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-37fc4a1 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"37fc4a1\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-131421a\" data-id=\"131421a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b242757 ha-infobox-media-dir-left elementor-widget elementor-widget-ha-infobox happy-addon ha-infobox\" data-id=\"b242757\" data-element_type=\"widget\" data-widget_type=\"ha-infobox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t\t\t\t<figure class=\"ha-infobox-figure ha-infobox-figure--icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 24 24\" width=\"512\" height=\"512\"><path d=\"M11.24,24a2.262,2.262,0,0,1-.948-.212,2.18,2.18,0,0,1-1.2-2.622L10.653,16H6.975A3,3,0,0,1,4.1,12.131l3.024-10A2.983,2.983,0,0,1,10,0h3.693a2.6,2.6,0,0,1,2.433,3.511L14.443,8H17a3,3,0,0,1,2.483,4.684l-6.4,10.3A2.2,2.2,0,0,1,11.24,24Z\"><\/path><\/svg>\t\t\t<\/figure>\n\t\t\n\t\t<div class=\"ha-infobox-body\">\n\t\t\t<h2 class=\"ha-infobox-title\">St\u00f6rungs-Management<\/h2>\n\t\t\t\t\t\t\t<div class=\"ha-infobox-text\">\n\t\t\t\t\t<p>In der ITSM-Sprache ist ein Vorfall ein ungeplanter Ausfall oder eine Unterbrechung des Dienstes. Das Vorfallmanagement definiert den Prozess der Reaktion auf einen Vorfall mit dem Ziel der Wiederherstellung des Dienstes.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<a class=\"ha-btn ha-btn--link\" href=\"https:\/\/now-solution.io\/?page_id=3261\"><span class=\"ha-btn-text\">mehr...<\/span><\/a>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24c8897 ha-infobox-media-dir-left elementor-widget elementor-widget-ha-infobox happy-addon ha-infobox\" data-id=\"24c8897\" data-element_type=\"widget\" data-widget_type=\"ha-infobox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t\t\t\t<figure class=\"ha-infobox-figure ha-infobox-figure--icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-sliders-h\"><\/i>\t\t\t<\/figure>\n\t\t\n\t\t<div class=\"ha-infobox-body\">\n\t\t\t<h2 class=\"ha-infobox-title\">Asset\/Konfig-Management<\/h2>\n\t\t\t\t\t\t\t<div class=\"ha-infobox-text\">\n\t\t\t\t\t<p>Hier werden Prozesse zur Autorisierung, \u00dcberwachung und Dokumentation der Konfiguration von Software- und Hardware-Assets (physische und virtuelle Server, Betriebssysteme, Notebooks) definiert.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<a class=\"ha-btn ha-btn--link\" href=\"#\"><span class=\"ha-btn-text\">mehr...<\/span><\/a>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d000a8f ha-infobox-media-dir-left elementor-widget elementor-widget-ha-infobox happy-addon ha-infobox\" data-id=\"d000a8f\" data-element_type=\"widget\" data-widget_type=\"ha-infobox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t\t\t\t<figure class=\"ha-infobox-figure ha-infobox-figure--icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-question\"><\/i>\t\t\t<\/figure>\n\t\t\n\t\t<div class=\"ha-infobox-body\">\n\t\t\t<h2 class=\"ha-infobox-title\">Problem-Management<\/h2>\n\t\t\t\t\t\t\t<div class=\"ha-infobox-text\">\n\t\t\t\t\t<p>Hierbei handelt es sich um den Prozess, bei dem nicht nur die Grundursache eines Vorfalls identifiziert und behoben wird, sondern auch die Faktoren, die zur Grundursache f\u00fchren, und der beste Weg zu deren Beseitigung bestimmt wird.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<a class=\"ha-btn ha-btn--link\" href=\"#\"><span class=\"ha-btn-text\">mehr...<\/span><\/a>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb0274c ha-infobox-media-dir-left elementor-widget elementor-widget-ha-infobox happy-addon ha-infobox\" data-id=\"bb0274c\" data-element_type=\"widget\" data-widget_type=\"ha-infobox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t\t\t\t<figure class=\"ha-infobox-figure ha-infobox-figure--icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-exchange-alt\"><\/i>\t\t\t<\/figure>\n\t\t\n\t\t<div class=\"ha-infobox-body\">\n\t\t\t<h2 class=\"ha-infobox-title\">Change-Management<\/h2>\n\t\t\t\t\t\t\t<div class=\"ha-infobox-text\">\n\t\t\t\t\t<p>In der IT ist der Wandel eine Konstante. Change Management, auch bekannt als Change Enablement, ist die Einrichtung von Prozessen und Praktiken, die Unterbrechungen von IT-Diensten, Probleme mit der Einhaltung von Vorschriften und andere Risiken minimieren.\n<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<a class=\"ha-btn ha-btn--link\" href=\"#\"><span class=\"ha-btn-text\">mehr...<\/span><\/a>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-65f35e2\" data-id=\"65f35e2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ed89e48 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ed89e48\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Ebene_2\" data-name=\"Ebene 2\" viewBox=\"0 0 148.74 43.63\"><defs><style>      .cls-1 {        opacity: .75;      }      .cls-1, .cls-2, .cls-3 {        fill: #bd00ff;      }      .cls-3 {        opacity: .5;      }    <\/style><\/defs><g id=\"Ebene_1-2\" data-name=\"Ebene 1\"><rect class=\"cls-2\" x=\"105.11\" width=\"43.63\" height=\"43.63\" transform=\"translate(253.86 43.63) rotate(180)\"><\/rect><rect class=\"cls-1\" x=\"52.56\" width=\"43.63\" height=\"43.63\" transform=\"translate(148.74 43.63) rotate(180)\"><\/rect><rect class=\"cls-3\" width=\"43.63\" height=\"43.63\" transform=\"translate(43.63 43.63) rotate(180)\"><\/rect><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35b690c elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"35b690c\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Die Basics des <b>ITSM<\/b><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b7ea127 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b7ea127\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d439b8a\" data-id=\"d439b8a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25e878e elementor-widget-divider--view-line_icon elementor-widget-divider--element-align-left elementor-view-default elementor-widget elementor-widget-divider\" data-id=\"25e878e\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#2c2c2c;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:-webkit-box;display:-ms-flexbox;display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 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data-id=\"60bb6d2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e00fe0d elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"e00fe0d\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Ebene_2\" data-name=\"Ebene 2\" viewBox=\"0 0 148.74 43.63\"><defs><style>      .cls-1 {        opacity: .75;      }      .cls-1, .cls-2, .cls-3 {        fill: #bd00ff;      }      .cls-3 {        opacity: .5;      }    <\/style><\/defs><g id=\"Ebene_1-2\" data-name=\"Ebene 1\"><rect class=\"cls-2\" x=\"105.11\" width=\"43.63\" height=\"43.63\" transform=\"translate(253.86 43.63) rotate(180)\"><\/rect><rect class=\"cls-1\" x=\"52.56\" width=\"43.63\" 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elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54dec20 elementor-widget elementor-widget-text-editor\" data-id=\"54dec20\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: left;\"><span style=\"font-style: inherit; font-weight: inherit;\">Vom Unternehmen ohne eigenes IT KnowHow bis zu Outsourcing\u00a0 oder Unterst\u00fctzung Ihrer IT-Abteilung bieten wir einen umfassenden und passgenauen Service f\u00fcr Sie an. Ob eigenst\u00e4ndige Entwicklung und Wartung oder Integration in vorhandene Strukturen. Wir sind Ihr kompetenter und engagierter Partner f\u00fcr Ihre digitale Infrastruktur.<\/span><\/p><p style=\"text-align: left;\">Wir tun es. Mit Leidenschaft und Kompetenz. F\u00fcr Sie.<\/p><p style=\"text-align: left;\"><span style=\"font-style: inherit; font-weight: inherit;\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e70106b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e70106b\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ba6344\" data-id=\"2ba6344\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-489f5d2 elementor-widget elementor-widget-spacer\" data-id=\"489f5d2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Warum ITSM? Was bedeutet ITSM? ITSM &#8211; kurz f\u00fcr IT-Servicemanagement &#8211; bedeutet die Art und Weise, wie IT-Teams die Bereitstellung von IT-Services f\u00fcr Kunden verwalten. Diese beinhalten alle Prozesse und Aktivit\u00e4ten zur Entwicklung, Erstellung, Bereitstellung und Unterst\u00fctzung von IT-Diensten.&nbsp; ITSM-Teams betreuen alle Arten von Arbeitsplatztechnologie, von Laptops \u00fcber Server bis hin zu gesch\u00e4ftskritischen Softwareanwendungen.&nbsp; St\u00f6rungs-Management [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":2473,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3535","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ITSM - NOW Solution<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/now-solution.io\/?page_id=3535\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITSM - NOW Solution\" \/>\n<meta property=\"og:description\" content=\"Warum ITSM? 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